Refund policy

Return & Refund Policy

Thank you so much for your order! If for any reason you are not fully satisfied, I'm here to help.

Original Artwork

Original paintings are one of a kind, so all sales are final. If you have questions about size, color, or how a piece will look in your space, please reach out before purchasing. I'm happy to send additional photos.

Returns & Exchanges (cards, prints & wrapping paper)

Items may be exchanged for store credit within 7 days of delivery, unless otherwise stated on the product page.

To begin a return:

  • Email info@courtneylea.com with your name and order number.
  • Items must be unused and in original condition.
  • Shipping and handling charges are non-refundable.
  • Customers are responsible for return shipping costs.
  • Store credit is issued once the item arrives back and has been inspected.

Sale items are final sale. Due to the nature of small-batch production and handmade items, availability for exchanges may vary.

Cancellations

Orders are prepared for shipment shortly after they're placed, so I'm unable to cancel or modify an order once it has been submitted. Please double-check your order details and shipping address before checking out. I'm not responsible for packages sent to an incorrect address entered at checkout.

Damaged or Defective Items

I inspect every item before shipping to ensure quality. If your item arrives damaged or defective:

  • Contact me at info@courtneylea.com within 48 hours of delivery.
  • Include photos of the item and the packaging, along with your order number.
  • Please keep all packaging until the issue is resolved. The carrier may need it for an insurance claim.

For cards, prints, and wrapping paper, I'll gladly send a replacement if available. Because original paintings can't be replaced, a damaged painting will be repaired if possible or refunded in full once the claim is resolved.

Missing or Delayed Packages

You will receive a tracking number by email once your order ships. If your package hasn't arrived within 14 days of shipment, please contact me at info@courtneylea.com and I'll do my best to help track it down. Once tracking shows a package as delivered, I'm not responsible for lost or stolen packages, but I'm happy to help you file a claim with the carrier.